Policies
Shipping Policy
Where we ship, how long it takes, and how to follow your package.
Where We Ship
We ship worldwide, and standard tracked shipping is free on every order, wherever you are.
Orders shipping outside the United States may be subject to import duties, taxes or customs fees charged by the destination country. These are set by local authorities and are the buyer's responsibility.
Processing Time
Orders are processed within 1–3 business days (excluding weekends and holidays). You'll receive an order confirmation email as soon as your purchase is complete.
Delivery Time
Standard shipping within the United States usually arrives within 8–15 business days after your order is processed.
Delivery times to other countries vary by destination and carrier, and can take longer than US delivery. Your tracking email will show your package's progress.
Some products may ship from different fulfillment centers, which means a multi-item order can arrive in separate packages on different days.
Order Tracking
As soon as your order ships, you'll receive a shipping confirmation email with tracking information. You can also check your order's status anytime on our Track Order page using your order number and the email address you used at checkout.
Delays, Loss & Wrong Addresses
While most orders arrive on time, carrier delays can occasionally happen. If your tracking hasn't updated for 10 or more business days, contact us and we'll investigate with the carrier.
Please double-check your shipping address at checkout. We're not responsible for orders delivered to an incorrect address entered by the customer, but if something goes wrong, reach out — we'll always try to help.
Questions about any of this? Reach us anytime at support@roshvela.com or through our contact page.
